Terms of Use

1. Acceptance of Terms

1.1 Binding Agreement

These Terms form a legally binding agreement between you and Joyolabs Inc. By using our Service, you acknowledge that you have read, understood, and agree to comply with these Terms and any additional guidelines we may publish.

1.2 Updates to the Terms

We may modify or update these Terms at any time at our sole discretion. Material changes will be communicated via updates within the app or on this page. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

2. Use of Our Service

2.1 Permitted Use and Content Submission

When using CraftNote, you agree to:

• Use the Service only for personal productivity, educational, or informational purposes.
• Submit only audio, video, documents, and content that you have the legal right to share.
• Maintain confidentiality of your account credentials.
• Understand that transcription and analysis results are based on algorithms and may require review.
• Acknowledge that CraftNote's recommendations are informational and not professional advice.

2.2 Prohibited Actions

You agree not to:

• Upload or submit content that infringe on any third-party's rights.
• Upload malware, viruses, or harmful code.
• Attempt to reverse engineer, copy, or extract algorithms used in CraftNote.
• Use automated means (bots, scripts) to access or collect data from the Service.
• Share or resell your access to others.
• Use the Service for unlawful, harmful, or misleading purposes.

3. Content and Data

3.1 Your Content

"Your Content" includes audio recordings, video files, documents, notes, and data you upload to CraftNote. By submitting content, you:

• Retain full ownership of your original content.
• Grant us a limited license to process, store, and analyze your content solely for providing the Service.
• Confirm you have all rights and permissions to share such content.
• Understand that your content is retained as long as your account is active and can be deleted upon request.

3.2 Generated Content

"Generated Content" includes any transcriptions, summaries, insights, or reports created by CraftNote. You acknowledge that:

• Generated Content is for informational and productivity purposes only.
• It should not be treated as professional or legal advice.
• Accuracy may vary based on input quality (e.g., audio clarity, background noise).
• You may use Generated Content for personal and non-commercial purposes only.

4. Service Limitations

4.1 Technical Limitations

• File size, format, or frequency limits may apply.
• Processing time varies with file quality and network speed.
• Service may be periodically unavailable for maintenance or updates.

4.2 Usage Limits

We may impose reasonable limits on:

• Number of transcriptions per day
• Data storage or upload volume per account
• Access frequency or bandwidth

5. Subscriptions & In-App Purchases

5.1 Subscription Model

CraftNote offers optional premium features through in-app purchases or recurring subscriptions ("Subscriptions"). These may include expanded transcription limits, advanced AI features, or extended storage.

5.2 Billing and Renewal

• Payment for Subscriptions is processed securely through the Apple App Store or Google Play Store, depending on your platform.
• Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current billing period.
• You can manage or cancel your Subscription in your device's account settings.

5.3 Refunds

Refunds are handled directly by the platform provider (Apple or Google) according to their policies.

5.4 Third-Party Payment and Subscription Tools

CraftNote uses trusted third-party partners to manage subscriptions, paywalls, and analytics, such as Adapty and Superwall. By purchasing or managing Subscriptions through these tools, you also agree to their respective privacy and terms policies.

6. Intellectual Property

6.1 Our Rights

The Service, including software, algorithms, design elements, and user interface, is the exclusive property of Joyolabs Inc and its licensors. You agree not to reproduce, distribute, or create derivative works based on our intellectual property without written consent.

6.2 Trademarks

"CraftNote" and all related logos and branding are trademarks or registered trademarks of Joyolabs Inc.

7. Privacy and Data Protection

Our handling of personal data is governed by our Privacy Policy. Key points include:

• Your data is processed solely for providing and improving the Service.
• Audio, video, and related data are encrypted and stored securely.
• You may request deletion of your account and associated data.
• We never sell your personal data to third parties.

8. Disclaimers of Warranties

The Service is provided "as is" and "as available." We do not warrant that:

• The transcription or recommendations will be accurate, complete, or suitable for professional purposes.
• The Service will be uninterrupted, error-free, or secure at all times.
• Results will meet your specific expectations.

Use of CraftNote is at your own discretion and risk. Always review important transcriptions and consult qualified professionals for critical decisions.

9. Limitation of Liability

To the fullest extent permitted by law, Joyolabs Inc is not liable for:

• Inaccuracies or misinterpretations in generated transcription results.
• Any loss or deletion of your content.
• Service interruptions or access delays.
• Indirect, consequential, or punitive damages.

In no event shall our total liability exceed the amount you paid (if any) for using the Service in the 12 months preceding the claim.

10. Termination

10.1 By Joyolabs

We may suspend or terminate access to your account if you:

• Violate these Terms.
• Engage in fraudulent or harmful activity.
• Remain inactive for extended periods.
• If the Service is discontinued.

10.2 Effect of Termination

• Your right to use the Service ceases immediately.
• We may delete your stored data after reasonable notice.
• You may request export or deletion of your data before termination takes effect.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Disputes shall be resolved through:

• Good-faith negotiations; and
• If unresolved, binding arbitration or competent courts in the State of Delaware, United States.

12. Contact Information

For questions or concerns regarding these Terms, please contact: